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Frequently Barked Questions

These are a selection of our most frequently barked…sorry asked… questions. If you have a question that we haven’t answered here, please don’t hesitate to contact us. We’d love to hear from you.

Don’t just take our word for it! My dog, Rex was Kookoo over the Kokomutts! He continued to lick his chops and search the floor for crumbs even after it was already gone! Dawn Marie B.

How do Furbabies Delectable Delights all natural dog treats have to be stored?

Our Pupkins, Cakes & Pupcakes have a high moisture content & for this reason they should be kept in the refrigerator, either wrapped in plastic or placed in a plastic ziplock-type bag. To extend their shelf life, they can also be sliced, placed in a ziplock-type plastic bag & placed in the freezer to be used a little at a time when needed. Just take what you need & place in the microwave on defrost for a few seconds & it will be just like a fresh baked treat!

All of our biscuit-type treats can be stored in the pantry. Even though our treats don’t contain any preservatives, they are put through a special baking process that dries the treats; removing the moisture which allows for no refrigeration.

What is the shelf life of Furbabies Delectable Delights all natural dog treats?

All of our other biscuit-type treats have a 6 month shelf life in the pantry. Our cake-type treats (Pupkins, Cakes, & Bone-shaped Cupcakes) will last wrapped in plastic wrap in the refrigerator for 3 weeks. This can be extended by placing them in ziplock-type plastic bags in the freezer. Our Chicken Jerky, Sweet Potato Chips, & Yapples have a 1 year shelf life.  We recommend our Chicken Jerky be stored in the refrigerator due our not using any preservatives. Every treat comes with an expiration date right on the label, so there is no guessing involved!

Do you use preservatives in your dog treats?

At Furbabies Delectable Delights our treats are all natural and we NEVER use any preservatives, by-products, artificial ingredients or colors, salt, or sugar. We only use the finest human-grade ingredients that are safe for your dog. For specific ingredients, please refer to the ingredient listings that accompany each treat on our product page.

What is carob?

Carob is a chocolate alternative that is safe for dogs. It comes from the fruit of an evergreen tree that is native to the Mediterranean region. The tree contains long bean-like pods that are picked, dried, & ground into a fine powder that looks similar to cocoa. Carob is safe for dogs because it contains none of the allergy-producing antibodies of chocolate. It is also free of theobromine (a caffeine stimulant) which can be fatal to dogs if ingested.

Nutritionally, carob contains as much vitamin B1 as asparagus & more vitamin A than eggplant, asparagus, or beets. It’s also high in vitamin B2, calcium, magnesium, & iron.

Can I use your dog treats in place of my dog’s current dog food?

Even though our treats are made from wholesome all-natural ingredients, they should not be fed in place of your pet’s nutritionally balanced pet food. Treats are intended to be utilized as a snack & should not comprise more than 10% of your pet’s daily diet. Constantly giving treats to your pet can & will lead to the ever-growing problem of canine obesity. We encourage pet owners to exercise good judgement when allowing their pets to indulge in our tasty all natural treats!

Are you a licensed pet treat manufacturer?

Yes. We are not only licensed by the AZ. Dept. of Agriculture, but we are also licensed by the Cities of Chandler, Scottsdale, & Tempe. We are also licensed to sell in California. All of our treats have been sent out to be individually tested & analyzed at Midwest Laboratories for fat, protein, fiber, moisture, & ash content.

Each package label provides this information under the guaranteed analysis as well as all ingredients used & also includes an expiration date. All treats are prepared, baked, & packaged following food safety practices & procedures that are encompassed within the National Restaurant Association’s ServSafe Manual.

Once an order is placed, how long does it take to process & ship?

An order usually takes 5-6 days from start to finish. Because all treats are baked-to-order, it usually takes 2-3 days for an order to be completed before it is ready to be shipped or picked up at our factory location. Once an order is received, we will follow up with a phone call to confirm what has been ordered as well as obtain payment information.  Payment can also be done through PayPal.

All orders are shipped FedEx Ground*, unless the purchaser requires their order sooner. *Ground delivery within Arizona usually takes one business day. Orders ship Monday through Thursday so they will not be laying in a shipping warehouse over a weekend.

The purchaser will always receive a tracking number as well as a notice of when their dog’s goodies will arrive. Please note…due to larger than normal order volume at holiday times, orders will take longer, so please allow for extra time as well as shipping deadlines!

***Due to the fragile nature of our cake-type treats & their shorter shelf life, these items will only be shipped either FedEx 2 Day or Overnight Delivery. Also, none of our cake-type treats can be delivered with frostings the frosting is too fragile & will spoil in transit.

Do local orders need to be shipped?

For those clients who live in Arizona, they can be picked up at our factory location. Our hours are Mon – Fri from 9:30am-4:30pm and Sat 10:00am – 2:00pm.

How do you accept payment?

We accept Visa, MasterCard, Discover, American Express, or cash.  Sorry NO checks!

Do you offer anything special for birthdays, holidays, or to welcome a new pet?

Most certainly! We offer a 6″x9″ or a 9″x13″ bone-shaped special occasion cake in ten (10) mouth watering flavors. For local orders, you also have the option of six (6) enticing frosting flavors, if you desire! (Because the frostings are cream cheese based, the fragile nature prevents us from shipping a frosted cake, but we would be very happy to ship an unfrosted one).

To put the finishing touch your cake, a bone-shaped candle is included! We also offer cupcake-size bone shaped Pupcakes available in the same 10 decadent flavors. Another way to help celebrate a special occasion or welcome gift is with one of our large or small treat gift baskets. Check out our products page for more details.

How much time is needed for a cake order?

We generally ask for three to five (3-5) days from order date to when the cake will be needed.

Are gift baskets & cakes shipped the same way as treats?

Our Dog Treat Gift Baskets are shipped via FedEx Ground, the same way as we ship our treats. Unfortunately, unfrosted cakes & our bone-shaped cupcakes have to be shipped either FedEx 2 Day or Overnight Delivery due to their fragile nature & shorter shelf life. Cakes are packed as best as we can to help prevent shifting during the shipping process. Sometimes cracking cannot be helped as we have no control once it is on a FedEx truck..

What if my order arrives damaged or I’m not satisfied with the products ordered?

We always strive for 100% customer (human & canine) satisfaction. If for any reason you are not completely satisfied, please contact us within 48 hrs of receiving your order for replacement or credit towards another item. Sorry we do not issue refunds! With cakes we pack them as best we can to help prevent shifting during the shipping process. Sometimes cracking cannot be helped once it is in the hands of FedEx.

Is there a Furbabies Delectable Delights Pet Bakery location where I can purchase treats?

Furbabies Delectable Delights has just moved to its very own factory location. We are located off the SanTan Mountain Freeway in E. Mesa right next to Grandpa’s Furniture.  Because the owner is a trained chef by trade, rest assured that she keeps to the same sanitary practices & abides by the same health dept. rules & regulations as any bakery or restaurant.

Are Furbabies Delectable Delights sold in stores?

Yes! Besides contacting us directly, you can also purchase a variety of our all natural dog treats at the locations mentioned on our Where to Buy page (…and we’re still growing!)